UX Research for a Healthcare Modernization Effort

As a UX Researcher, I supported the website modernization initiative at Children’s Health, focusing on improving usability, clarity, and overall experience while maintaining the trust, accessibility, and reliability essential in a healthcare environment.

RESEARCH APPROACH

MY ROLE

I led the UX research by planning and conducting usability testing to evaluate the existing website and proposed design updates. I facilitated both moderated and unmoderated usability tests, helping gather qualitative and behavioral insights that informed design decisions throughout the modernization effort.

  • Planned and executed moderated usability testing sessions

  • Designed and analyzed unmoderated usability tests to validate patterns at scale

  • Identified navigation, content, and interaction pain points

  • Synthesized findings into actionable insights for designers and stakeholders

  • Collaborated with cross-functional teams to ensure research informed design iterations

REVAMPED TEMPLATES

As part of our website modernization initiative, we designed templates to define how content should be formatted and visualized. We focused on key pages and sections of the existing Children’s Health website.

List of Templates

  • Homepage

  • Search and filters

  • H & W Article

  • Research & Innovation Hub

  • Conditions

  • Treatments

  • Departments and Programs

  • Provider Profiles

  • Primary Care Program

  • Location

  • Primary Care Location

  • H & W Landing & H & W Search

  • Site Search

  • Generic Master & Generic Super

  • Clinical Trials

  • Research Article

  • Research Landing & Search Page

THE IMPACT

The usability insights helped guide improvements to the site’s structure, navigation, and content presentation, supporting a more intuitive, user-friendly experience. By grounding modernization decisions in real user behavior, the research contributed to a more accessible and human-centered website for Children’s Health.